How to win a battle but … lose the war

One way: winning an argument without caring about the outcome for the end user…

With the recent Equifax breach, an argument in Mid-May could have been:

Devoted engineers: Apache disclosed a vulnerability in March. We must patch our system with latest updates according to Apache guidelines as it can cause a security breach and impact our customers.

Other devoted engineers and management: We have to release tomorrow. We are not going to delay the release because of an Apache vulnerability. It’s been two months since Apache disclosed the vulnerability and no issue with our services. It’s too late to patch now. We will release according to the schedule or our boss wont be happy.

Management might have won the battle against those devoted engineers but the war was over when the breach happened. Customers suffered. Many of those customers could also be Equifax engineers and management.

How to win the war (might lose the battle):

Engineers: Apache disclosed a vulnerability in the version that our system is using. Patching will delay our release tomorrow.

Management: Let’s patch our system. My job can be on the line but customer First.

When you have lost the battle, but won the war, you have been defeated in a small conflict you have won a larger, more important one of which it was a part. 

#thesamuraicoach, #customerfirst, #equifax, #lifeisgood, #security, #leadership

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